Operations Consultant
in Fairfax Station, VA
Resourceful operations and software-transformation leader with 13 years of experience turning messy, analog workflows into scalable, data-driven systems.
Equal parts strategist, technologist, and coach—adept at driving results in unstructured environments by aligning teams around clear metrics and repeatable systems that improve margin, efficiency, and value.
Led a family-owned plumbing and HVAC company to sustained profitability and successful acquisition—serving as General Manager prior to the sale, then continuing in a key operational role post-acquisition—by owning the P&L, redesigning core processes, and mentoring a team of 50+.
Strategic Planning
P&L Management
Business Development
ServiceTitan
System Implementation
Process Optimization
Team Leadership
Sales Operations
Change Management
Turnarounds
Nexstar Network - Minneapolis, MN (Remote)
Lead coach on a team serving 1000+ member companies across North America. Translate field and office processes into ServiceTitan (and other ERP) workflows. Design customized dashboards and KPI frameworks. Co-developed and co-facilitate a ServiceTitan Inventory Workshop and co-facilitate a ServiceTitan Pricebook Workshop. Created new metric frameworks for sales technicians.
Tradestream Partners - Fairfax Station, VA
ServiceTitan Consultant, focusing on Pricebook, Supply Chain, Inventory Management, and Sales Management
Dwyer Plumbing, Heating & Air - Lorton, VA
Oversaw day-to-day operations, serving in multiple roles over the years, including Dispatcher, Service Manager, Install Manager, General Manager, and even Directional Bore Operator. Led efficiency projects to consistently exceed revenue goals. Played a key role in two acquisitions and positioned the family business for successful acquisition.
Ethics and Public Policy Center - Washington, DC
Edited, fact-checked, and rewrote journal articles, technical whitepapers, and book manuscripts. Synthesized information from various sources to create succinct deliverables and designed advertisements in Adobe Illustrator.
Indian Creek Upper School - Crownsville, MD
Delivered administrative assistance to support school staff and leadership. Created informational packets on the college application process and served as a long-term substitute teacher for grades 9-12.
ServiceTitan
Certified in implementing and optimizing ServiceTitan platform for home service businesses
2023
University of Dallas, Dallas, TX
Completed graduate studies focusing on political theory and analysis, developing strong analytical and critical thinking skills applicable to business strategy and organizational leadership.
St. John's College, Annapolis, MD
Pursued interdisciplinary studies emphasizing classical texts and philosophical inquiry, history of ideas, history of mathematics, history of science, strengthening communication, problem-solving, and strategic thinking abilities.
College of Charleston, Charleston, SC
Developed strong written and verbal communication skills through comprehensive study of literature, composition, and critical analysis.
Sculler
Present
President
May 2015 – May 2019
Commodore
May 2014 – May 2015